I absolutely LOVE this diffuser! As an owner of a other diffusers, I can honestly say that the Teo is MUCH cuter, quieter, and crafted from higher quality materials! This diffuser is one-of-a-kind!
I have bought the Teo as a gift for family and friends twice now, so I finally decided to purchase one for myself after hearing their great feedback. Love this diffuser - it's really difficult to find a diffuser that is both pretty and works well.
I bought my first Teo diffuser nearly a year ago and have been so pleased with the product that I recently purchased a second one for other areas of my home. The diffuser is working perfectly after a year of nearly daily use, and I love the calming effect.
I have loved having Pilgrim products in my home! I have purchased my pieces through a third-party source (Anthropologie) and have been nothing but pleased!
This last purchase, I made directly through Pilgrim. I ordered the Zoe diffuser (x2). I was so excited to expand my Pilgrim brand useable in my home and place these diffusers throughout. Upon arrival, both glass lids were damaged in transport. Not a big deal, at all, as I know this is a risk.
The most disappointing part of this entire order has been the lack of engagement with any representative at Pilgrim. I initially sent a reply email to my order confirmation email, sharing what happened, with photos included. After a couple of days with no response, I email the generic email that is listed under their customer service information on their website. I used the exact same email I had originally sent. Still no response or engagement.
I then receive an automated email from Louis at Pilgrim, asking me to review my recent order. I replied to his direct email, again with the original email I had sent almost a week prior at this point. I have since revived a follow-up (automated) email from Louis asking me to review. (Hence, why I am leaving this review!)
Just yesterday, I did more research to find a phone number to be able to call and speak directly with a representative. I was not successful in a phone number, but did come across another (new- to me) email that Pilgrim suggests to reach out to for any order dissatisfactions. I, once again, sent an email to this address.
This is my desperate attempt to get the attention of someone at Pilgrim to take my concerns and rectify them! I would love to still have Pilgrim products in my house, as they are that amazing! I am in need of help to make my order right!
Please help, Pilgrim!!