Reviews

Based on 135 reviews
81%
(109)
10%
(14)
4%
(6)
1%
(2)
3%
(4)

Disconnect Bundle

A
Zoe
A.
LOVE

I love my diffuser! It’s crazy to see the difference between cheaper diffusers. The scents are much stronger, the light is beautiful, and it’s so simple in design which I love. It’s pretty big so it diffuses all day! Treat yourself :)

E
Teo
E.
The Best Diffuser on the market!

I have bought the Teo as a gift for family and friends twice now, so I finally decided to purchase one for myself after hearing their great feedback. Love this diffuser - it's really difficult to find a diffuser that is both pretty and works well and this one does both! The customer service was also wonderful - I had to have one of the gifts expedited and they were so kind and helpful.

G
Zoe
G.S.
Very pleased

I am very pleased with the Zoe diffuser! The overall look is so modern & fits into our home aesthetic so nicely. I am very impressed with the remote control capabilities. 10/10 recommend :)

K
Teo
K.S.
Love the Teo!

I bought my first Teo diffuser nearly a year ago and have been so pleased with the product that I recently purchased a second one for other areas of my home. The diffuser is working perfectly after a year of nearly daily use, and I love the calming effect. The Teo diffuser is small and the design is simple and sculptural. It blends well into my living room decor, and fills my whole first floor (approx. 1,500 sf, open plan) with wonderful, soothing scents. I had not used a diffuser before this one, and did not know what to expect. I was afraid the oils would be heavy or too strong, but they are not at all. I have used the Pilgrim 'Zen' collection and recently also purchased 'Purify' and 'Strength'. The Teo is very easy to use and to clean. The top of the unit is a beautiful white ceramic, and the base is wood. I choose not to use the light and always opt for the fourth setting, which runs on a timer for approximately three hours. The reservoir hold enough water for me to use for two 3-hour settings. The unit comes apart and reassembles very easily, and all you need to do to clean it is to wipe out the reservoir with a clean cloth occasionally. If you do use the light feature, it is very soft, and the unit is truly quiet--no beeps, buzzing, etc. I love my Teo and have been so pleased with the Pilgrim products, highly recommend for anyone considering a diffuser and seeking simplicity and ease-of-use! I have received many compliments on it!

M
Zoe
M.N.
Very nice! Some suggestions..

Firstly- I love my Zoe diffuser so much I bought another one for my roommate. Just a few small areas for improvement: 1) the water tank is large but after a few hours, the waters still there but the aroma kind of dissipates? And so it’s not a diffuser anymore, just a low key humidifier. 2) the mist isn’t actually super strong. I would say the “strong must” setting is like my regular vitruvi diffuser mist level 3) there’s no way to put a timer on the lamp 4) wishful thinking but wish we could schedule when the mist/lamp should be on for eg at 6 am or sthg 5) and this is very specific but when my roommate uses the remote for hers (in a different although adjoining room) it switches mine on or off as well!! 6) wish there was also a way to turn it on or off etc without the remote!

OK that was a lot of critiques but I still do love it !!

S
Zoe
S.S.

All of the functionality is wonderful. It’s just too white of glass and too blue of a light when illuminated. Would love it more if it was a softer warmer glow.

J
Zoe
J.
Love!!!

I LOVE this diffuser!!! And all my other diffusers from pilgrim. This company is awesome customer service is great too!

M
Zoe Starter Bundle
M.H.
Not satisfied-the Zoe

For a item that costs $150 this machine does not work! I’ve had to take it apart several times since I’ve had it. Keep in mind I’ve only had this several days. The humidifier part was working great I was pleased the first two nights. The third night the machine stopped and water tank was almost full. I then took the water out and started over. 20 mins later stopped again. I’ve had plenty of aromatherapy machines so this is not user error. I really wanted this to work.

Hi Mary, We're sorry to hear you're having issues with your Zoe! We do have a 1-year warranty on all our diffusers and would be happy to help resolve the issue. Can you kindly reach out to us at info@pilgrimcollection.com so we can help troubleshoot the issue? - Pilgrim Customer Experience Team
Will be purchasing again as a gift

Really like the look of this diffuser. The best part about it is that it just works. You don't have to fuss and fiddle with it.

It's tranquil and really gives an elegant vibe to a room.

I'm definitely going to be purchasing this as a gift for some friends.

'Uplift' Collection

S
Zoe
S.T.
Obsessed

The Zoe is seriously the best diffuser ive owned. It runs for hours and the remote is a huge bonus. Love it!

S
Teo
S.P.
Love this Diffuser

Great looking and I love the timer settings. Nice light options as well. I would buy it again.

R
Zoe
R.R.
5/5

This diffuser is so much bigger in person than it looks in photos and I love it. The water tank holds a lot so you don’t have to refill it 800 times. The glass dome is beautiful and the meditation light is my favorite. The remote is cool too, I just have to be sure and put it up high because my lab will chew it to pieces and we can’t have that.

Also, customer service from Pilgrim is 10/10. Highly recommend!

B
Zoe
B.C.

Love my Zoe

Aromatherapy Kit

B
Teo
B.
Wonderful

I love this diffuser it produces a great long lasting diffusion with minimal water and less oils than I’ve used before and it is very quiet near soundless while so pretty to look at! I’ve had so many ultrasonics that have broken in the last year it was several online video recommendations that helped me find this one - although I have the Sofia I didn’t know about Teo... Sofia is great In our bathroom it fills the room with pure scent fast and then we let it rest. Teo is great for our bedroom and living room as the scent is gentle and sustained, and I can not say it enough a good diffuser makes less oil go further ... Teo is great.

J
Sofia
J.C.
I am confused...

I purchase 7 SOFIA Diffusers in order to use them in different areas at home and was very exited about it. But I am confused.
• At the beginning you can easily see the breeze that produces but after a couple of hours the breeze is not produced any more.
• I cleaned the glass reservoirs and it happened again, the breeze flows for les than two hours and then nothing.
• I tried 3 of them and it is the same.
I hope you can help me because I do not want to feel that invested a lot of money in nothing.

S
Zoe Starter Bundle
S.G.
LOVE!

This is the best diffuser I have ever owned. Easy to use, lots of features, and does not leak like my other diffusers did.

A
Teo
A.G.
Teo & Sofia diffuser

Bought both diffusers and was really excited. I was surprised how delicate the diffusers are - broke one of the glass reservoirs as I was taking it out of the package! If you have kids, these wouldn't last long. Happy with the strength of the Sofia but I can't even tell when the Theo is on - super disappointing. Was hoping to give as a house warming gift to a friend but glad I tried it out first.

Hi Ashely, Thanks for your feedback! We've reached out via email to confirm that everything is working properly with your Teo and look forward to your reply. Kindest, Pilgrim Customer Experience Team
M
Zoe
M.
So pretty!

This diffuser is so much prettier in person than in the pictures. The mist is strong (different settings), the light is adjustable and it is so soft through the glass cover. The diffuser is nicely built, the wood bottom is a nice touch. Highly recommend.

Hi Misty, We're thrilled you're happy with Zoe! Thanks for the wonderful review. Kindest, Pilgrim Customer Experience Team
M
Zoe
M.
Too flim poorly made poor quality too expensive

The glass doesn't sit on the difuser properly and it smashed!!!! Very disappointed in quality for the price. There should be groves to slot the glass top into for safety and care to stop breakages. not even 1 day old and the glass smashed!!! Super expenaive to break so easily

Hi Marina, We appreciate the feedback. We're sorry to hear that the glass dome to your Zoe broke - we've reached out to you directly to help resolve the issue and look forward to your reply. Kindest, Pilgrim Customer Experience Team
M
Sofia
M.L.
Beautifully crafted

I absolutely love this diffuser! Not only is it beautifully designed and easy to set up, but also easy to clean! Very quiet and has a perfect glow.

Our first one had a slight crack in the ceramic piece, and the Pilgrim support team was quick the help out!

I’d absolutely recommend this beauty to anyone!

C
Sofia
C.
One Week with Diffuser

I have had my diffuser for a week now and while it looks beautiful I am very confused about a few of its functions.
1) the diffuser will auto turn off but still have oil in the bottom and i can never get it to use all the oil and since we are working with drops here it seems weird that a huge portion sits in the glass is that normal?
2) The glass piece has turned black at the tip that rises up in the enter and I have no idea if this is a good or bad thing. I have tried to look it up but cannot seem to find it anywhere. Is it broken? The smell is faint and it turns off regularly

Hi Claire, Thanks for your feedback! We've written you about the concerns you have here, and look forward to your reply. Kindest, Pilgrim Customer Experience Team
Would definitely purchase again!!!

This is a very pretty piece. It has a delicate ceramic shell, and its natural colors add a nice touch to my decor. I love the lights, very peaceful, and not too bright (just a beautiful glow).